4 Hour Service Response Guarantee

When you purchase or lease a photocopier, printer or fax machine, the most important thing to consider after the sale is the service. Bio-Static Systems Ltd prides itself in providing quick and courteous service to all its customers.
We provide on-site service for all of our products. Upon installation of equipment we offer the option of an all-inclusive service contract on all of our multi-function devices.

These service contracts include all service calls, parts, labour and toner. Service is available during our working hours of 8:00 AM to 4:30 PM Monday to Friday. Our service dispatch is controlled out of our local office in Winnipeg on St. Mary’s Road.

We have a guaranteed response time of 4 hours or less in Winnipeg, and a 24 hour response time for rural Manitoba.

Our technicians have an average tenure with Bio-Static Systems Ltd of 18 years, so you can be sure that the service you receive is from a knowledgeable factory trained technician. We employ 8 technicians, and Bio-Static Systems Ltd provides each technician with a reliable company service car stocked with the necessary parts to service their accounts.

Our goal is to keep the customer up and running with the least amount of downtime. We believe that service is what you are buying.

Training

When you purchase or lease a product from Bio-Static Systems Ltd, we provide delivery, installation, training and ongoing training for as long as you have your system from us.

The training is no additional cost to you and we encourage our customers to receive full training as required on their system.

Training on your product is the difference between knowing and not knowing what the solutions and benefits are. Contact us today to get started.